Covid-19 Impact

UPDATE 3/31/2020: Added the know travel restrictions between states. Originally posted on cnn.com.

UPDATE 3/23/2020: Please see below information for customers located in states designated as 'shelter-in-place'. Added "Critical Infrastructure Supplier" letter to files section.


As the global impact of the coronavirus (COVID‑19) continues to unfold, CEM Corporation has taken steps to protect the health, safety and well-being of our customers, associates and communities. As we support those impacted by COVID‑19, there will be temporary changes to the way we provide support. We know that many of our customers have enacted 'no visitor' policies, so there are two primary routes to use if instrument repair is required.

CEM TECHNICAL SUPPORT: CEM intends to keep our Technical Support center in operation as long as possible. While we may have to work remotely, our ability to assist you via email or phone support will still be in place. 

CEM DEPOT RETURNS: CEM intends to keep our Depot returns center in operation as long as possible. If there are any emergency repairs required, returning the instrument for repair should be possible. Please contact the CEM Technical Support center for assistance with returns.

 

HOW DO I REACH SUPPORT

The best method of contacting support is by email. Telephone support is also available, however please be aware that you may need to leave a message. The next available representative will call you back. Alternatively, you may use the live chat option on this website. If all reps are busy, the site gives you the ability to leave a message and a CEM representative will get back to you once available.

 

EMAIL: service@cem.com

CONTRACT QUESTIONS: service.contracts@cem.com

TELEPHONE: 800-726-5551

LIVE CHAT: Scroll to the bottom of the home page and look for the blue envelopeLive chat

 

SHELTER AT HOME STATES

Should a repair situation occur in one of the shelter-in-place states and we are able to get a local technician to your facilities, we will do so for the following essential situations:

  • A primary system that is down and effecting essential production
  • A system that is not feasible to disassemble and return to CEM for repair

Otherwise, any required service can be obtained by working with our Technical Support representatives by email or phone, or by shipping the unit to CEM for repair. We will give these systems priority turn around for repair. Contact service@cem.com to obtain support or an RMA for the return of a system.

As of 3-30-2020 the following states have been designated as shelter-in-place states.

 

  • ARIZONA
  • CALIFORNIA
  • COLORADO
  • CONNECTICUT
  • DELAWARE
  • HAWAII
  • IDAHO
  • INDIANA
  • ILLINOIS
  • KANSAS
  • KENTUCKY
  • LOUISIANA
  • MARYLAND
  • MASSACHUSETTS
  • MICHIGAN
  • MINNESOTA
  • MONTANA
  • NEW HAMPSHIRE
  • NEW JERSEY
  • NEW MEXICO
  • NEW YORK
  • NORTH CAROLINA
  • OHIO
  • OREGON
  • RHODE ISLAND
  • VERMONT
  • VIRGINIA
  • WASHINGTON
  • WEST VIRGINIA
  • WISCONSIN

 

KNOWN TRAVEL RESTRICTIONS BETWEEN STATES

Here are the states that currently have travel restrictions in place. Please note that some states have clearly identified essential workers as exempt, while others have not. CEM representatives will have in their possession documentation showing that they are essential workers, but acceptance in all states is unknown at this time.

https://amp.cnn.com/cnn/2020/03/31/us/states-travel-restrictions-list/index.html

Alaska

Unless it is to support critical infrastructure or for critical personal needs, all travel in the state between communities is prohibited. The restrictions apply to residents, workers and visitors.

Travel-related businesses are not obligated to verify the criteria and will rely on travelers assurances that they are eligible to travel.

Those who do travel for critical reasons will be subject to automatic quarantine or isolation except as allowed under Alaska statutes or health mandates.

Delaware

Travelers entering Delaware from other states for an extended stay will now be required to self-quarantine for 14-days, according to an order from Gov. John Carney.

Florida

Florida was the first state to launch a large-scale attempt to impose self-quarantine for domestic travelers when Gov. Ron DeSantis issued an order for a 14-day self-quarantine for travelers entering the state's airports from New York, New Jersey and Connecticut.

The state has now begun stopping drivers at its borders with Alabama and Georgia.

Hawaii

Gov. David Ige asked travelers to postpone their visits to the island for the next 30 days. All arriving residents and visitors will immediately go into a 14-day quarantines upon entering the state.

In a March 26 news conference, Ige said flights to Hawaii were down 87% in that week, compared with the same week in 2019.

Kansas

Travelers from Colorado and Louisiana must quarantine when they arrive in Kansas, a news release from the Kansas Department of Health and Environment said. Kansas has also placed quarantine requirements on travelers from Florida, Washington, California, New York, New Jersey and Illinois.

Kentucky

Gov. Andy Beshear issued an executive order requiring anyone returning to that state to quarantine for 14 days and banning travel to other states. Travel exceptions include: job-required travel, those who live on the border and need necessities, travel for healthcare reasons, travel to care for a loved one, and court orders, according to the LaTasha Buckner, Beshear's chief of staff.

Maryland

Among a series of new actions including limiting gatherings to 10 people and ordering closures of shopping malls, Gov. Larry Hogan said that access to the BWI Marshall Airport terminal would be restricted and residents were urged to use transit for essential travel only.

"Some people are treating this like a vacation or a spring break with parties, cookouts, and large gatherings," said Hogan. "Let me be very clear -- if you are engaged in this, you are in violation of state law and you are endangering the lives of your fellow Marylanders."

Massachusetts

With the exception of heath care workers, public health workers, public safety workers, transportation workers and designated essential workers, all travelers arriving to Massachusetts are instructed to self-quarantine for 14 days. Visitors are instructed not to travel to the state if they are displaying symptoms.

North Dakota

All travelers arriving to North Dakota from international locations and states with widespread coronavirus outbreaks must quarantine immediately for 14 days, according to the North Dakota Department of Health website. Essential infrastructure workers are exempt.

Oklahoma

Gov. Kevin Stitt issued an order requiring travelers from New York, New Jersey, Connecticut, California, Louisiana and Washington to undergo a 14-day quarantine.

The order also requires delivery personnel to submit to screenings upon request at health care facilities and protects health care workers from discrimination in housing and childcare.

Rhode Island

Gov. Gina Raimondo ordered that all out-of-state travelers will be stopped at the border and told to quarantine for 14 days if they intend to stay in the state. She said the order originally applied only to travelers from New York but was extended to all states because of the rate of infection in other areas, mentioning New Jersey, Connecticut and New Hampshire by name.

South Carolina

Travelers from New York, New Jersey, Connecticut and the city of New Orleans will be ordered to isolate or self-quarantine for 14-days or the duration of their trip. The order does not apply to people employed by airlines, performing or assisting with the military, healthcare or emergency response.

Texas

Gov. Greg Abbott first ordered that people flying into Texas from New York, New Jersey, Connecticut, and the city of New Orleans be quarantined for 14 days. He later expanded the order to include anyone driving from Louisiana to Texas, and flying from the cities of Miami, Detroit, Chicago, Atlanta. Also included in the order are the states of Washington and California.

Vermont

Gov. Phil Scott announced an order instructing anyone who enters Vermont from another state to self-quarantine for 14 days.

"That means heading directly to where you're going with no stops in-between," Scott said in a news conference.

West Virginia

West Virginia State Police will be monitoring state roads and highways to enforce an executive order from Gov. Jim Justice that requires out-of-state citizens to self-quarantine for 14 days.

The order is aimed at places that have substantial spread of the virus, and Justice named Louisiana, New York, New Jersey, Connecticut, Italy and China.

A North Carolina County

A North Carolina County is taking extreme measures to prevent coronavirus from spreading in its community.

Since March 17, only permanent residents with proper identification -- including a permanent resident entry permit -- have been allowed to enter Dare County. The county has established checkpoints around the county to stop visitors and non-resident property owners from entering the summer vacation area.

In addition, many other states have localized orders in place, just not a state-wide mandate. For this reason, any CEM personnel traveling to customer sites will have in their possession a letter stating that CEM is considered an essential supplier, should it be required, but the acceptance of this documentation in certain states is unknown.

Keep checking back for more updated information.