Depot Support

Depot Returns

For situations where on-site service is not required or practical, the CEM depot service center is staffed with factory trained technicians and equipped with state-of-the-art diagnostic equipment for determining and performing required repairs.

CEM maintains a continuous training program that conforms to ISO guidelines to ensure that all service technicians are kept abreast of the latest product technology.

In addition to the necessary repairs, each instrument returned to the CEM service depot receives:

  • a thorough cleaning,
  • preventive maintenance checks and adjustments, and
  • applicable calibrations.¬†Where required, NIST calibration certificates can be provided.

All depot repairs are performed in the shortest turnaround time possible. With prior approval, same-day repairs and two-day repairs are available at the regular hourly rate plus applicable expedite fees. Call (800) 726-5551 or (704) 821-7015 for quotations.